Preface
Working in the Emergency Room can be one of the most difficult and demanding positions for a doctor working in any hospital. Emergency Room doctors must be capable of attending to a wide variety of patient needs and be ready to work with multiple patients, nurses, and other personnel in a fast-paced, unexpected environment. At UCLA Medical Center, residents are specially trained to work in the Emergency Room by professional doctors and staff to handle everything from complex surgery to simple patient relations.
Problems and Solutions
Interacting with 4 classes of around 12 residents each, program directors work to help residents understand concepts and evaluate their progress on a daily basis. While the school’s current systems take raw information and display data through number crunching algorithms and basic charts, we sought to create data visualizations that would be straightforward and inviting. Through the creation of a dashboard to house basic data, show time-based progress, and provide comparisons with class expectations, we created pages that make it easier for both residents and directors to understand their progress and where they need improvement.
Market Research
36 Dollar 360 Analysis
A customizable competency based workplace performance review system.
Pros
- Allows for easy modification.
- Simple to add, change or delete users, evaluator groups, competencies, criteria etc.
- Clear data entry screens.
- Completion status tracked on one screen.
Cons
- No real time data visualization.
- All data must be generated to provide updates.
- Weak overall data visualization and comparison.
Color coded slider to enter rating.
Add Comment function is initially hidden, reducing size of form.
Bars within tables to show progress of review completion.
Add all users then drag and drop to place in reviewer categories.
User groups can rate one person at a time, or everyone at once.
PDF reports must be generated, rather a screen that provides a real-time update and overview.
EvaluWise Analysis
An online evaluation tool & software for teachers.
Pros
- Clear navigation for getting to the important pages.
- Variety of question types for making rubrics.
- Signature-required feature for verification.
- User-defined level hierarchy.
Cons
- Clunky design.
- Reports only have line graph.
- Rubrics required many steps before being able to create teacher profile.
Clear data entry screens.
User can create questions and choose what type it is, as well as the level of question.
The questions have parent groups, giving each question a level, category, and hierarchy of importance.
User creates a pro le of the teacher, categorizing him or her for speci c questions.
User can choose the type of evaluation, as well as informal observations.
Compliance of review competition is tracked on one screen for all participants and reviewers. For the ER app, results could be shown in the same way.
User can rate/leave comments for the teacher. Clicking on each rank gives a short description of level.
A digital signature is required at the end of the observation
Reports are generated based on the rubric, schools, and start/end date to compare across different districts.
Features navigation, as well as recent evaluations and upcoming scheduled ones.
Mood Boards
Information Architecture
The UCLA Medical Centre application implements both input and output modes in order to evaluate residents and review data on selected individuals. Designed to work with everyone from residents to scribes to program directors, the application’s architecture reflects a commitment to detailed data and user experience.
Process
Selecting a resident to evaluate
The director would like to enter his residents’ most recent exam results
Evaluating a resident
The director would like to complete any pending resident evaluations
Review results as a resident
A resident logs in to see his latest results
Reviewing and comparing residents’ results
The director required a master view where they could review the results of all residents.
To give the application a consistent feel, the director’s view is no different to the residents’ but with an additional resident selection bar. We made it easy for the director to focus on a single resident by dragging the resident’s profile. The director can compare a single student’s results with the cohort mean button.
